The objective of this Grievance Redressal Policy is to:
- Ensure prompt and fair resolution of customer grievances.
- Provide clear channels of communication for lodging complaints.
- Comply with regulatory requirements laid down by the Insurance Regulatory and Development Authority of India (IRDAI).
Customers may contact Optisure Insurance through the following channels:
- Email:
- PO@optisure.co.in
- sakib.zama@optisure.co.in
- Telephone:
- Submission: Customers can submit complaints via email or telephone.
- Acknowledgement: Complaints will be acknowledged within 48 hours of receipt.
- Resolution Timeline: The Company will aim to resolve grievances within 14 working days, subject to the nature and complexity of the issue.
- Escalation: If the grievance is not resolved within the stipulated time, customers may escalate the matter to the Grievance Officer.
The designated Grievance Officer will oversee the resolution process and ensure compliance with regulatory standards. Contact details are available on the Optisure Insurance website.
If customers are not satisfied with the resolution provided by Optisure Insurance, they may register their complaint with the Insurance Regulatory and Development Authority of India (IRDAI) through the following channels:
• Toll-Free Number: 155255 or 1800-4254-732
• Email: complaints@irdai.gov.in
• Online Portal: Integrated Grievance Management System (IGMS) available at www.irdai.gov.in
• Postal Address: Consumer Affairs Department, Insurance Regulatory and Development Authority of India, Sy. No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500032
This policy is in line with IRDAI guidelines and ensures that customer grievances are handled with fairness, transparency, and accountability.
Optisure Insurance may update this policy periodically to reflect changes in regulatory requirements or internal processes. Customers will be notified of significant changes through official communication channels.
This Grievance Redressal Policy shall be governed by and construed in accordance with the laws of India.
